Shipping Information
Our coffee is always roasted fresh before delivery. We will never sell or ship coffee that is not fresh. After your order is placed, it will be shipped within one to five business days. Once the coffee is shipped and leaves the Snowy Elk Coffee roastery, it becomes the responsibility of the shipping partner. Snowy Elk, LLC is not at fault for shipping partner shipping delays.
We offer local delivery within strict limitations of the Greater Cheyenne, Wyoming area and reserve the right to deliver on a situational basis.
All our coffee and merchandise is eligible for shipping. We currently ship to addresses within the continental United States of America and internationally. We use the USPS to ship our packages. Shipping may be delayed due to inclement weather and/or transportation delays out of our control. Rates are calculated directly by USPS.com. Shipping rates are based on several factors, weight, dimensions of package and ZIP codes. We reserve the right to modify the charges based on the factors and rate modifications by the shipping companies. Extra charges could be fuel rate surcharges, oversized package and residential charges.
Local Delivery Policy
Local deliveries occur on multiple days during the week. We have the right to change our delivery schedule any time, especially around holiday's and inclement weather. Our local delivery service includes a $1.99 flat rate fee, which helps to support our additional costs and delivery driver. An email is sent to notify the customer that their coffee is out for local delivery. Our local delivery driver puts boxes by the front door, and does not knock or ring the doorbell. It is against our policy to put anything into mailboxes. During the winter time, if you know you have a delivery coming, it is much appreciated to shovel your walkways for our delivery driver.
Return Policy
Coffee will be freshly roasted, and returns or exchanges will not be accepted with the exception of a proven error on the part of Snowy Elk, LLC. Shipping rates are non-refundable.
Our coffee is always roasted fresh before delivery. We will never sell or ship coffee that is not fresh. After your order is placed, it will be shipped within one to five business days. Once the coffee is shipped and leaves the Snowy Elk Coffee roastery, it becomes the responsibility of the shipping partner. Snowy Elk, LLC is not at fault for shipping partner shipping delays.
We offer local delivery within strict limitations of the Greater Cheyenne, Wyoming area and reserve the right to deliver on a situational basis.
All our coffee and merchandise is eligible for shipping. We currently ship to addresses within the continental United States of America and internationally. We use the USPS to ship our packages. Shipping may be delayed due to inclement weather and/or transportation delays out of our control. Rates are calculated directly by USPS.com. Shipping rates are based on several factors, weight, dimensions of package and ZIP codes. We reserve the right to modify the charges based on the factors and rate modifications by the shipping companies. Extra charges could be fuel rate surcharges, oversized package and residential charges.
Local Delivery Policy
Local deliveries occur on multiple days during the week. We have the right to change our delivery schedule any time, especially around holiday's and inclement weather. Our local delivery service includes a $1.99 flat rate fee, which helps to support our additional costs and delivery driver. An email is sent to notify the customer that their coffee is out for local delivery. Our local delivery driver puts boxes by the front door, and does not knock or ring the doorbell. It is against our policy to put anything into mailboxes. During the winter time, if you know you have a delivery coming, it is much appreciated to shovel your walkways for our delivery driver.
Return Policy
Coffee will be freshly roasted, and returns or exchanges will not be accepted with the exception of a proven error on the part of Snowy Elk, LLC. Shipping rates are non-refundable.
